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Tag: street furniture

Altered Images – Tampering With Photographic Evidence

This post is unrelated to an early 1980’s Scottish new wave/post-punk band, fronted by singer Clare Grogan. When a Highways England contractor repairs damage, for example to a barrier, usually they take photographs of the pre-repair state and of the completed restoration (post-repair).  But are the images accurate, for the incident subject of the claim or […]

Kier’s Time Travelling Crash Cushion

Doctor What? … the paperwork it seems … Kier Highways Ltd develops a crash cushion able to be in two places at once. At noon a Kier Crash-Cushion HX67WRF left the depot to attend an incident for some 2 hours 45 minutes: The vehicle appears to have contained anything from one to 4 operatives.   But […]

Who is in Charge?

07/2014, KIER HIGHWAYS LIMITED, then  EM Highways Services Ltd, previously  Enterprisemouchel Limited, were appointed to manage Area 9.  If Damage to Crown Property (DCP) occurred, for example, a vehicle hit a barrier, the charging process was: tally up the base rates (costs) for staff, operatives, plant and materials then add an uplift percentage Simple. Billing […]

Who is in charge?

It appears the Green Claims department at Highways England is not managed and struggling.   The ‘Green Claims’ team handle those claims the Authority makes against drivers who cause damage to the Strategic Road Network (SRN).  As opposed to Red Claims, which are where drivers make a claim against Highways England. An example of a Green […]

Misunderstanding Transparency

31/10/2019 Highways England reports: ‘We do not have schedules of rates for the unplanned/emergency repairs specified in those contracts’. This is incorrect – the Authority does have schedules of rates ‘This lack of transparency led to concerns in the insurance industry that drivers and insurers were not being correctly charged for repairs’. This is incorrect […]

Highways England Reverts to Unreasonable Rates for DCP Works

Seemingly unable to find a single schedule of Damage to Crown Property (DCP) rates in 2018 for any of their Asset Support Contracts (since 2012), in 2019, Highways England compiled the NSoRC – National Schedule of Repair Costs.  Not just any schedule, but a ‘reasonable‘ set of rates to be applied across all Areas. How […]

161121 Highways England’s ‘Effort’ to Address Costs

21/11/2016, Highways England’s CEO, Jim O’Sullivan, wrote to us: ‘I also want to ensure that drivers only pay appropriately for the damage they do to Crown property. I’m sure the current process could be simpler and I know Tim and Nick will be working to achieve this. We are certainly putting a lot of effort […]

200106 NOT Vexatious (again)

06/01/2020 ICO rejects Highway England’s exemption: In 2016 the Chief Executive Officer of Highway England, Jim O’Sullivan’, wrote:  ‘Thanks for your note. I also want to ensure that drivers only pay appropriately for the damage they do to Crown property. I’m sure the current process could be simpler and I know [named individual] and [named […]

Highways England Drives Claim Costs Up

11/2019 – Highways England Drives Claim Costs Up Whilst we understand the feedback from the NSoRC is being considered, it appears Highways England’s management has decided upon a different, aggressive, means by which to address their poor recovery rate … issue proceedings on every claim for which repair costs have been finalised. Read more here.