02/2018 – Traffic officer Posted 5 February by Highways England
Dunstable , Bedfordshire
£21,505 – £22,637 per annum
Toddington Outstation, Dunstable LU5 6HP

You will provide a customer focused service through effective management of the strategic road network as part of a team by dealing with the management of incidents such as road traffic collisions, removal of debris and other unplanned events.
Starting salary for this position will be £21,505 per annum plus 20% shift allowance and £1,000 retention allowance after 9 months’ salary will raise to £22,637 plus 20% shift allowance and £ 1,000 retention.

02/2017 – On-Road Traffic Officer
West Midlands, UK
£21505 Per Annum 20% Shift allowance
Highways England are recruiting for On Road Traffic Officers to be based at the following outstations in the West Midlands: 

  • Strensham: WR8 9LJ
  • Longbridge: CV34 6RB
  • Ansty:CV7 9JA
  • Quinton: B32 1AF

You will be responsible for the management of incidents on the network, such as road traffic collisions, removal of debris* and other unplanned events. Following completion of probation (9 Months) basic salary will increase to £22,637** per annum plus 20% shift allowance***. For more information – click here

*though this task forms part of the lump-sum payment to contractors
**a contractor’s patrol is understood to attract a salary of about £40,000 per annum
***a contractor’s patrol receives a 50% shift allowance for working outside of 8am to 5pm and double time of a weekend.

Highways Officer jobs (Also known as Traffic Officer, Highways Patrol Officer, On Road Traffic Officer)

Highways Officers exist to ensure that traffic on motorways runs safely and smoothly. A Highways Officer will patrol motorways in order to ease congestion and make sure the journeys of road users are as safe and efficient as possible. Highways Officers are linked to Regional Control Centre Operators, based in seven locations around the country. These operators identify incidents and areas of congestion and direct the Highways Officers to areas requiring on-road support. Highways Officers work on a rota basis to ensure that motorways are kept safe twenty four hours a day the whole year round. There are a number of duties fulfilled by Highways Officers which broadly involve reducing incident-related collisions, improving road safety for all road users, improving journey time reliability and building good customer relations. The role of a Highways Officer is varied and can include tasks as diverse as closing down motorways when work is being done, clearing up debris after collisions and providing evidence for legal proceedings relating to traffic accidents.


  • Reduce incident-related collisions
  • Ensure the swift and safe removal of broken down, damaged and abandoned vehicles
  • Clear up debris in the road which could cause a potential hazard to other road users.
  • Act as a liaison/contact point between the various emergency services involved in incidents.
  • Improve road safety
  • Conduct high visibility patrols of motorways
  • Close down sections of the motorway on a temporary basis whilst work is carried out on them.
  • Escort abnormal and high-risk vehicles as required.
  • Deal with any pedestrians who are on the motorway for any reason
  • Improve journey time for road users
  • Monitor and evaluate any infrastructural or road works taking place on the motorway
  • Build good customer relations
  • Support special events
  • Organise Temporary Road closures
  • Escort vehicles along a particular route
  • Assist with legal proceedings by giving evidence as a witness


Salaries for Highways Officers typically start at around £23,000 although with extra shift allowances and experience this can increase up to £40,000. Highways Officers are paid according to the type of shifts they work. Those working 24/7 i.e. during the day and night typically receive a 20% shift allowance and those working a ‘double day’ pattern with no night time work receive a 12.5% shift allowance. Highways Officers usually receive 222 hours annual leave with an additional eight days bank holidays and two and a half ‘privilege days’ off. Lieu time is offered for those working bank holidays.


Highways Officers are generally required to undertake shift work and night shifts are routine. They are often required to work in bad weather which is when many incidents and collisions occur. This means that working conditions may be challenging, particularly during the winter months when the cold weather and limited visibility may make motorway use more hazardous than usual. Highways Officers must be prepared for prolonged periods of inactivity as well as times when long spells of work may be required without a break. Most Highways Officers work on a full-time basis although some employers do recruit part time staff.


Highways Officers must have a range of skills including:

  • Excellent communication skills.
  • The ability to listen, follow instructions and report back to their senior as required.
  • Ability to work as part of a team.
  • Ability to liaise effectively with other agencies and organisations such as the emergency services as well as members of the public.
  • Ability to remain calm under pressure, particularly when managing incidents.
  • Ability to provide clear information about road networks to all who require it.
  • An awareness and concern for road safety.
  • Ability to lead others if required.
  • Good people skills.
  • Ability to use initiative.
  • Ability to plan and prioritise tasks.
  • Ability to make quick and efficient decisions in challenging circumstances.
  • Ability to work in a variety of conditions including difficult weather.


A degree is not required for Highways Officers but they are required to undergo an intensive Foundation Training Course before starting the job which provides training in incident management, customer service, motorway patrol and other skills necessary for the job. Highways Officers must have had a full and valid UK driving license for at least two years with no more than 3 points on it. They must also complete a medical and security check, including a Criminal Records Bureau Check.


With experience there are good opportunities for Highways Officers to take on more responsibility and eventually progress to becoming a Traffic Office Team Manager. This means that they are responsible for briefing crews of any recent incidents and gathering intelligence in relation to the work. They are also responsible for completing staff development and human resources work as well as checking on the welfare of staff. Team Managers also need to visit other outstations and control rooms to liaise with colleagues in other teams. Traffic Office Team Managers are usually required to have the City & Guilds Level 3 Certificate in Traffic Management


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