201030 Dressing up Costs


From: HLC Complaints <HLCComplaints@highwaysengland.co.uk>
Subject: Highways England response – Dressing up costs as claimed damages

Reference 21767683 HECCC:0992917

⁠Dear Mr Swift,

Thank you for your email of 30 October to our Chief Executive Jim O’Sullivan. Please accept this email as receipt of your complaint.

Our Chief Executive has asked for details of your complaint to be passed to the relevant business area for their investigation.

The maximum response time is 15 working days, however we will try to respond sooner.
Your reference number is Stage 1 CEO 21767683 

Kind Regards

Highways England High Level Correspondence Team,
National Traffic Operations Centre, Quinton Business Park, Birmingham, B32 1AF.
Tel: 0300 123 5000


Dear Chris

I have waited patiently without a further update.
You have not responded within 15 working days, the ‘maximum response time’.
Please escalate this complaint.