Details of finding to be returned to Assurance Department within 3 working days of the finding
during our testing the supporting documents for staff costs included within claims were reviewed.
Whilst there were time sheets to track the operatives hours other individuals could not be traced
these staff costs are not based upon a clear approved methodology or on specific individuals time sheets.
the costs are calculated by the damage to Crown property (DCP) team and are based on their 4 years experience in dealing with previous claims of a similar nature
this also affects the effectiveness rating
by not having an approved methodology for the allocation of staff costs insurance companies could potentially reject claims submitted by the Highways Agency
proposed short term action
develop and implement a methodology that offers more clarity and traceability of staff costs on green claims. to be part of process review which will commence in September 2014