Report Pothole Damage

Your best port of call may be:

Collect evidence – Take photographs of the pothole (including close-up images and images of its location on the road), the size and depth of the pothole – you can use something like a ruler in the photograph to demonstrate this – and the damage to your vehicle.  Use your phone – with GPS turned on.  The (meta) data in the image will identify the specific location.

Assess the damage – You need to know how much it is going to cost to repair the damage caused to your vehicle. Obtain written quotes for this.

If it appears the tyre only has been damaged:

  • Consider having both tyres on the same axle changed
  • If a 4×4, check your manual; does the warranty require the changing of all 4 tyres together?
  • Ask the repairer to examine the vehicle when the wheel is off; is there any further damage

Make a report

Set out the chronology, for example:

On (day, date, time & place) I was driving my vehicle in a (direction of travel) from (location) to (intended destination).

My vehicle is registered number (insert VRM), a (make / model).

I acquired the vehicle on (date).  I am familiar with the controls.  The vehicle is well maintained.

The speed limit at the location is (insert MPH).  I was driving at less than the speed limit.

No signs were present to warn of any hazards, any filings in the road.

My vehicle drove over an unmarked pothole.  I immediately felt the impact.  The front nearside (change as appropriate) had dipped suddenly, unexpectedly.   I stopped immediately.

I exited my vehicle and looked at my vehicle.

I saw (describe what was present).

I took photographs of my vehicle with my mobile phone (copy attached at appendix 1).

I took photographs of the pothole my mobile phone (copy attached at appendix 2).

I did … (describe what you did – changed tyre, called breakdown service etc.)

I was at the location from (time) to (time).  as the incident caused me delay, inconvenience, distress and costs.

Correspondence in respect of the incident is attached at Appendix 4 (attach documents from breakdown service or estimates for repair, insurance correspondence as appropriate).

The repair cost £(insert)

The receipt for the repair is attached at Appendix 5.

I am claiming for the actual cost of repair.

The tyre damaged was placed on the vehicle on (date) and was in good condition the tyre tread depth being approximately (insert) millimeters. I anticipate it had (insert) percentage of its life left.

As the tyre had less than 75% of its tyre tread depth left and the opposite tyre, on the same axel was similarly worn, I replaced both tyres for safety.  I am therefore claiming:

  • £xxx.xx   cost of tyre(s)
  • £xxx.xx   additional costs
  • £xxx.xx   distress, inconveneince & incidental expenses such as phone calls, corerspondence, postage
  • £xxx.xx   total

Note:  a new tyre starts life with about 8mm on tread depth – soem 4×4 tyres may have 10mm.  It ceases to be legal at 1.6mm but for ease of calculation and safety, let’s say 2mm. The tyre therefore has a 6mm life span and the reduction is life is about:

  • 8mm = 100%
  • 7mm = 84%
  • 6mm = 67%
  • 5mm = 50%
  • 4mm = 34%
  • 3mm = 17%
  • 2mm = 0%