M25 (Area 5) Connect Plus

05/2009 – Connect Plus (M25) Ltd operates the M25 orbital motorway. It was awarded the 30-year DBFO (Design, Build, Finance & Operate) contract in May 2009 by Highways England (then the Highways Agency).

2018 – Connect Plus lose their claims manager.

Connect Plus’ stance toward a driver whose vehicle catches alight; you are guilty until you prove yourself to be innocent. The contractor demands evidence of vehicle maintenance whilst failing to provide evidence they have maintained the highway.

2019 – Connect Plus fail to respond to a claim related information for 6 months and place the matter with their lawyers, Knights Plc who have trouble with facts and burden insurers and their representatives with questions that have already been addressed.