31/10/2019, Highway England, ‘suspending’ NSORC stated:
‘Contracts between Highways England (and in the past the Highways Agency) and maintenance contractors have often referred to the basis of recovery as “actual” or “defined” costs.
We do not have schedules of rates for the unplanned/emergency repairs specified in those contracts.
This lack of transparency led to concerns in the insurance industry that drivers and insurers were not being correctly charged for repairs’.
This lack of transparency is NOT the issue. Read more about the elephant in the room’ here.
The expression “elephant in the room” (usually “the elephant in the room”) or “the elephant in the living room” is a metaphorical idiom in English for an important or enormous topic, problem, or risk that is obvious or that everyone knows about but no one mentions or wants to discuss because it makes at least some of them uncomfortable or is personally, socially, or politically embarrassing, controversial, inflammatory, or dangerous.