Information provided by Claims Management & Adjusting Ltd (CMA) to assist Third-Parties – drivers, fleets, hauliers, their insurers AND Highways England resolve claims following incidents on the Strategic Road Network (SRN claims*) such as collisions, fires and fluid spills.
12/2019 – Highways England Drives Claim Costs Up
Whilst we understand the feedback from the NSoRC is being considered, it appears Highways England’s management has decided upon a different, aggressive, means by which to address their poor recovery rate … issue proceedings on every claim for which repair costs have been finalised. Read more here.
10/2019 – Highways England provides false info’ and fails to assist the investigation of wrongdoing.
A Judge finds ( and the Authority accepts), our enquiries were conducted properly, were reasonable, have a serious purpose yet we have been provided inadequate or inadequate responses and wrong information citing:
- a contractor inflating their costs on a scale arguably amounting to fraud
- Costs are different according to Third Parties being billed directly on the basis that the costs of the works fall below the procedural threshold
- a lack of transparency and an inability to check costs e.g. on Staff overtime and using false registration VRN number plates.
- Highways England failed to do that which it should do as a matter of course – comply with the law. Read more here.
We have offered to assist Highways England put into place a process that is not only transparent and justifiable but also protects the Authority from being overcharged. The Authority currently only recovers £1 in every £5 and is understandably seeking to improve upon this (a motive for a change) but:
- Is this statistic surprising if there is no pre-payment audit?
- What conduct does this encourage?
- It unsurprising we have yet to encounter a correctly priced contractor bill paid by the Authority.
- Recovering payments is one approach, but what of ensuring those payments were not excessive in the first place?
A brief history to the 31/10/2019 suspension of NSoRC’ and beyond can be read here
For CCTV requests – click here
02/10/2019 – Highways England & contractors reminded to retain CCTV records (click here)
Further contractor timelines can be found here:
*the preferred description fo what was previously known as ‘Damage to Crown Property’ (DCP) claims.