Collisions & Claims

Collisions, Fires & Spills on England’s Motorways and Major Roads

exaggerated claims presented to drivers, fleets, hauliers and or their insurers.

Information provided by Claims Management & Adjusting Ltd – a director of the company being described as an ‘expert witness’ by lawyers acting for Highways England (HE). These pages consider the routine overstatement of claims from Highways England, Councils, TfL and their contractors.

02/2019 – Kier Highways & Area 9  concerns time-line updated – click here for 2013 to the present.
Investigation of Area 9 was concluded in 2018 according to HE’s CEO.  But 02/2019 HE staff contradict this … not concluded! Who is correct?
Rates do NOT exist – or do they?  Highways England seemingly have no schedule of charges against which to check contractor bills  … odd, so what has been ‘commercially sensitive’ for 5 years?


10/01/2019 – Judge finds CMA director’s requests are not vexatious but ‘that the failure to recognise and process the requests was principally caused by inadequate or inaccurate responses by the personnel within Public Authority. We find this to be the cause of what came to be described as “Obsessive behaviour” on the part of the requestor, which in our view, in all the circumstances was not manifestly unreasonable.’ More here.

19/01/2019 – Highways England’s auditor of Area 9, ‘Project Verde’, KPMG, suspends Carillion auditor over watchdog review. Who knows what came of their audit of Area 9 – click here for more.

12/2018 – Kier Highways Alert as Kier drops out of FTSE 250 as share price dives followed by ‘failed fundraising’ (Financial Times).

Highways England: union slams DfT company’s ‘insulting’ 1% pay offer after Head of Highways England is awarded almost 10% – an additional £35,000 / annum; more than the median staff annual salary!


Collisions Fires Spills
CCTV  Punctures & Bursts  Contacts

You, your driver or your insured has caused damage to ‘Crown Property’ (such as a barrier) either following collision, fluid spill (commonly fuel) or a fire. Are you being overcharged by the Public Authority responsible or their contract? The answer is almost commonly ‘yes’. In some areas:

  • if the repair cost is above £10,000, the Public Authority such as Highways England, is billed by their repairing contractor, pays the invoices then seeks recovery from you.
  • if the bill is below £10,000 the contractor is not paid by the Authority but pursues you, your insurer or your company (if a fleet vehicle) for the money.

The same staff (operatives) attend the incidents, the same vehicles (plant) and same components (materials) are used in the repair: so why are drivers fleets and insurers charged more for below-threshold repairs by the contractor than they charge their Public Authority client? Furthermore, with regard to above-threshold claims, do the Highways Authority rubber-stamp payment claims – it appears so.

It appears drivers, fleets and insurers are subsidizing road maintenance; that Public Authorities are aware of this, enable and permit it

For examples, registered users click here.

I also want to ensure that drivers only pay appropriately for the damage they do to Crown property. I’m sure the current process could be simpler and I know Tim and Nick will be working to achieve this. We are certainly putting a lot of effort into reconciling the past costs that you are talking about.”
Jim O’Sullivan
CEO Highways England 21/11/2016

But drivers, fleets and insurers are not paying appropriately, the process has not been simplified but complicated and exaggeration runs rife.

It appears Highways England has failed in its duty to monitor their contractors” – P. Swift of Claims Management & Adjusting Ltd

In 09/2015, Highways England advised with regard to their contractors “They can do what they like with their own claims, that’s absolutely nothing to do with us”Similar quotes can be found at: ‘Highways England Do Not Care‘, with Highways England acknowledging that they  also have difficulty obtaining information from their own contractors! In 11/2015 we asked pertinent questions of Highways England and a contractor’s extremely crude approach which we believed may be unlawful.  The letter is here, to date we have received no response. However, after raising 1,000’s of invoices using the flawed methodology since mid 2014, likely exaggerating each by £1,000’s the contractor, now Kier Highways Ltd, abandoned the process.  The replacement we believe to be overstatement in another form.

Indeed, what you will likely not be made aware of is that some contracts have built into them ‘protection’ for Third Parties (drivers, fleets & insurers) – but what use is a shield if you don’t know where to find it, or its existence?

If you require information from Highways England, TfL or Councils, consider using:

WhatDoTheyKnow (or click image left).


Highways England … the tail wags the dog.



  • To report an incident you have been involved in, whether on a motorway or lesser Highway, please click here.
  • If you have witnessed an incident and wish to report what you saw, please click here

Other matters of interest:

Transparency – a situation that appears to be a far cry from the Parliamentary note (uksiem_20150378_en) concerning what the creation of Highways England Company Ltd was meant to achieve; a delegation of functions in order to achieve greater transparency and accountability!

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