A collision on our highways, particularly a motorway, can be very distressing, life-threatening and will almost certainly result in inconvenience. To compound the situation, you may find yourself presented with a sizeable bill to repair damage or simply because someone swept up the resultant debris. But are these claims for payment warranted, are the charges justifiable or accurate? In our experience, many claims presented are inaccurately calculated and / or incorrectly presented. We can help you understand the issues associated with the charges and address them.
Claims & Costs:
unsubstantiated, erroneous, methodologies, not applied in accordance with a contract & excessive sums claimed. Just how quickly can the charge for an aspect increase if unchecked … take the emergency attendance operatives £125 …. £1500 …. £2700 … all in the space of 18 months – click here.
obstruction, frustration and contradiction – ‘commercial sensitivity’ is cited “The default position appears to be to withhold information rather than freely making it available for public scrutiny. It may be an appropriate time for Highways England to revisit the Nolan principles of Openness and Accountability” – source 04/02/2016 W. Mids Police & Crime Commissioner 11-SPCB-07-June-16-M6-Inquiry
debris / litter, distracted driving, tyres, animals
Resources for registered users
Driving on England’s Highways (roads) should involve getting from ‘A’ to ‘B’:
However, the hazards facing a driver have increased. If unfortunate enough to be involved in a collision fire or spillage resulting in damage to the carriageway or ‘roadside furniture’ (barriers, signage etc.), also referred to as Crown property, drivers are increasingly ‘thrown to the wolves’; at the mercy of some contractors. In 09/2015, Highways England advised with regard to their contractors:
“They can do what they like with their own claims,
that’s absolutely nothing to do with us”
Similar quotes can be found at: ‘Highways England Do Not Care‘, with Highways England acknowledging that they can also have difficulty obtaining information from their own contractors. Following an incident, a driver, fleet or insurer receives a demand for payment from the repairing contractor:
- Should you pay for the restoration?
- Should you pay in full?
- Are you, or your insurer, being overcharged?
Is the maintenance of our highways being subsidised by drivers, fleet operators (who have a large deductible / excess) and / or their insurers?
There existed a concern this was the case in 2012 and it appears some (if not all) contractors are now less accountable to Highways England (previously The Highways Agency) and in turn, charges may be subject to less scrutiny.
Concerns about the pricing / charging methodologies are raised at ‘Unexplained Rates” & ‘Massive Rates Hike‘ and some of the issues are aired in our ‘Letter to Highways England‘ which gives further insight into what we do and why this site is provided. Some case studies appear here.
- To report an incident you have been involved in, whether on a motorway or lesser Highway, please click here.
- If you have witnessed an incident and wish to report what you saw, please click here: